Contact
At our company, we are committed to providing the highest quality service to every customer. We understand that you may have questions, needs, or feedback during your shopping experience. To improve customer experience and speed up after-sales response efficiency, we have separated different inquiries into two dedicated mailboxes for classified processing, ensuring we can assist you in a timely and effective manner.
Whether you have inquiries about our products, need help with order tracking, have questions about shipping and delivery, want to provide valuable suggestions for our service improvement, or encounter any after-sales problems, please feel free to reach out to us through the corresponding email below. Our professional customer service team is always ready to help you solve any problems you may encounter.
Our Service Commitment
- Our dedicated customer service team is ready to provide professional and patient assistance to you.
- We promise to carefully check and respond to every customer email. For urgent matters, please mark [Urgent] in the email subject, and we will prioritize your request for immediate handling.
- Emails received outside of business hours, on weekends, or public holidays will be processed and replied to on the next working day.
Send after-sales requests to support@enters.cn, you will receive an auto-receipt email quickly.
Two common filtering issues:
- No auto-reply on your end → Check your spam folder.
- Your mail hits our spam box → We can’t receive or reply to you.
How to fix:
Resend your email, or add support@enters.cn to safe senders list.
Select the matching mailbox based on your issue for faster support.
Your feedback helps us improve products and services.
Thank you for your trust and support!
